These Terms and Conditions set out the basis on which Cleaners Greenwich provides cleaning services to residential and commercial clients. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following definitions apply:
Client means any individual, business or organisation that requests or receives cleaning services from Cleaners Greenwich.
Company means Cleaners Greenwich, the cleaning service provider.
Services means any cleaning or related services supplied by the Company to the Client.
Premises means the property or location where the Services are to be provided.
Cleaner means any employee, contractor or representative of the Company assigned to carry out the Services.
The Company provides domestic and commercial cleaning services, including but not limited to: regular housekeeping, one-off deep cleaning, end of tenancy cleaning, office and workplace cleaning, and other related cleaning tasks as agreed at the time of booking.
The exact scope of the Services for each booking will be confirmed during the booking process based on the Client's requirements, the size and condition of the Premises, and the allocated time frame.
The Company reserves the right to decline a booking or to adjust the scope of Services if the Premises are not as described, if conditions are unsafe, or if the requested tasks exceed what can reasonably be achieved within the booked time.
Clients may request Services by contacting the Company and providing details of the required cleaning, including the type of service, size of the Premises, preferred date and time, and any specific instructions.
A booking will be considered provisional until it is confirmed by the Company. Confirmation may be given verbally or in writing, and will normally include the date and time of the appointment, the type of service, the estimated duration, and the applicable charges.
The Client is responsible for ensuring that all information provided during the booking process is accurate and complete. Any material changes to the Premises or to the requested Services should be notified to the Company as soon as possible and may result in an adjustment to the quoted fee or to the allocated time.
For larger or specialist jobs, such as end of tenancy cleans or post‑build cleans, the Company may require a pre‑visit assessment or additional information before confirming the booking.
The Client must provide safe and timely access to the Premises on the agreed date and time. This includes providing any necessary keys, access codes, parking information and instructions regarding alarms or building entry.
If the Cleaner is unable to gain access to the Premises or is delayed in starting the Service due to access issues beyond the Company’s control, the Company reserves the right to charge a call‑out fee or to charge for the booked time in full.
Where keys are provided, the Company will take reasonable care to keep them safe and to use them only for the purposes of providing the Services. The Client is responsible for ensuring that their insurance policy covers the provision of keys to third parties.
The Client agrees to:
Ensure the Premises are safe for work, including safe access, adequate lighting and ventilation, and the absence of hazards that may pose a risk to health and safety.
Provide running water and electricity at the Premises, unless otherwise agreed.
Inform the Company in advance of any delicate, fragile or high‑value items, surfaces requiring special care, or areas that must not be cleaned or entered.
Secure and store valuable items and confidential documents prior to the Cleaner’s arrival.
Comply with all applicable laws and regulations relating to the Premises, and not request any unlawful cleaning or disposal activities.
Unless agreed otherwise, the Company will provide its own cleaning products and equipment that are suitable for general cleaning tasks.
If the Client requests the use of their own products or equipment, this must be agreed in advance. The Company will not be liable for any damage or unsatisfactory results arising from the use of products or equipment supplied by the Client.
The Company uses cleaning products that are appropriate for most common surfaces. However, the Client must notify the Company of any surfaces or items that require specialist products or that may be sensitive to particular cleaning methods.
The price for the Services will be confirmed at the time of booking, based on the information provided by the Client and the type and duration of the service requested.
Prices may be quoted as hourly rates, fixed fees or a combination of both. Where an hourly rate applies, a minimum booking duration may be required. Where a fixed fee is agreed, it will be based on the description and condition of the Premises provided by the Client.
The Company reserves the right to revise the price if the Premises are materially different from the description provided, if additional tasks are requested, or if the time required to complete the Services is significantly greater than reasonably anticipated.
Unless otherwise agreed, payment is due on or before the day the Services are provided. The Company accepts commonly used UK payment methods which will be communicated to the Client during the booking process.
If payment is not received by the due date, the Company may suspend further Services and reserves the right to charge interest or late payment fees as permitted by UK law.
The Client may cancel or reschedule a booking by giving the Company notice in accordance with this clause.
For standard domestic or commercial bookings, the Company requests a minimum of 24 hours’ notice for cancellations or rescheduling. For larger or specialist bookings, such as end of tenancy or deep cleans, a longer notice period may apply and will be communicated at the time of booking.
If the required notice is not given, the Company reserves the right to charge a cancellation fee, which may be up to the full amount of the booked service, depending on the circumstances and any costs incurred.
If the Cleaner is unable to attend the booking due to illness, transport issues or other unforeseen events, the Company will use reasonable efforts to notify the Client as soon as possible and to offer an alternative appointment. The Company will not be liable for any indirect loss arising from such cancellations but will not charge the Client for Services not provided.
The Company aims to provide a high standard of cleaning services at all times. If the Client is not satisfied with any aspect of the Service, they should notify the Company within 24 hours of the service being completed, providing details of the issue and, where possible, supporting information.
The Company will investigate all complaints and, where the complaint is found to be justified, may offer a remedy such as a re‑clean of the affected area or a partial refund, at the Company’s discretion.
The Client must give the Company a reasonable opportunity to remedy any issues before arranging third parties to perform corrective work. The Company will not be responsible for costs incurred without its prior agreement.
The Company will exercise reasonable care and skill in providing the Services. The Company holds appropriate insurance cover for its activities, including public liability insurance.
The Company’s liability for any loss or damage arising from the Services shall be limited, to the extent permitted by law, to the value of the particular booking during which the loss or damage occurred. The Company will not be liable for any indirect or consequential loss, loss of profit, or loss of opportunity.
The Company will not be liable for:
Normal wear and tear or deterioration of items or surfaces.
Pre‑existing damage, defects or staining that cannot be removed or improved by normal cleaning methods.
Damage arising from faulty or poorly maintained surfaces, fixtures or fittings.
Loss or damage where the Client has failed to properly secure valuables or to notify the Company of special requirements regarding delicate or high‑value items.
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
The Company will handle general household and office waste generated during the provision of the Services in accordance with applicable UK waste regulations.
The Company is not a licensed waste carrier for the removal of large quantities of waste, construction debris, hazardous materials, clinical waste or regulated substances. If such waste is present at the Premises, the Client is responsible for its proper storage and disposal through authorised channels and must not request the Company to remove or transport it.
The Cleaner may collect and place general waste and recyclables into the appropriate bins at the Premises, provided that suitable bins and facilities are available. The Client is responsible for arranging regular waste collection and for complying with local authority requirements regarding sorting and disposal of waste and recyclables.
The Client must inform the Company in advance if any unusual or potentially hazardous substances are present at the Premises. The Company reserves the right to refuse to handle or clean areas that contain hazardous materials or that pose a risk to health and safety.
The Company is committed to maintaining a safe working environment for its Cleaners and Clients. All Services are delivered in accordance with applicable health and safety legislation and internal company policies.
The Client must ensure that the Premises are free from known hazards and must promptly inform the Cleaner of any risk areas or safety concerns. The Company may suspend or terminate the Service if, in the Cleaner’s reasonable opinion, the Premises are unsafe or unsuitable for work.
The Company does not permit Cleaners to perform tasks that may be unsafe, including but not limited to: working at unprotected heights, moving extremely heavy furniture, or handling substances for which they have not been trained or equipped.
The Company will collect and process personal data about the Client only as necessary to provide the Services, manage bookings, process payments and comply with legal obligations.
The Company will take reasonable steps to keep Client information secure and will not share personal data with third parties except where required for service delivery, payment processing, legal compliance or with the Client’s consent.
All Cleaners are required to treat information about the Client and the Premises as confidential and to use such information solely for the purpose of delivering the Services.
The Company will not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, transport disruptions, pandemics, or acts of government.
In such cases, the Company will use reasonable efforts to notify the Client and to reschedule the Services when it is practicable to do so.
The Company may amend these Terms and Conditions from time to time to reflect changes in the law, in its operations, or in the Services it provides.
The latest version of the Terms and Conditions will apply to all new bookings from the date they are published or communicated. Where a change materially affects existing recurring bookings, the Company will provide the Client with reasonable notice.
Either party may terminate an ongoing service arrangement by giving reasonable notice in writing, subject to any specific terms agreed for that arrangement.
The Company may suspend or terminate Services with immediate effect if the Client breaches these Terms and Conditions, fails to make payment when due, or behaves in an abusive or unsafe manner towards the Cleaner or any representative of the Company.
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the Services and supersede any prior understandings or agreements, whether written or oral.
By booking or using the Services of Cleaners Greenwich, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
Book our outstanding cleaners Greenwich company. Our experts will clean your property at a price that won’t cost any budget.
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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