This Privacy Policy explains how Cleaners Greenwich collects, uses, shares and protects personal data of all customers located in the Greenwich area. We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. This Privacy Policy applies whenever you contact us, use our services, or otherwise interact with Cleaners Greenwich as a customer or prospective customer.
For the purposes of data protection law, Cleaners Greenwich is the data controller in relation to the personal data described in this Privacy Policy. This means that we determine the purposes and means of processing your personal information.
We only collect personal data that is necessary for the provision and administration of our cleaning services in the Greenwich area. The categories of data we may collect include:
Identification and contact details, such as your full name, postal address, service address, billing address, and preferred contact method.
Communication details, such as your written or verbal correspondence with us, including enquiries, complaints, and feedback related to our services.
Service information, such as details of the cleaning services you request, property type, access instructions you choose to provide, dates and times of bookings, frequency of service, and any preferences or notes regarding your premises.
Account and transaction data, such as records of quotes provided, accepted offers, service history, invoices, payment status, and refunds where applicable. Payment card details are generally processed by secure third-party payment providers and are not stored by us, except for limited reference data where strictly necessary for reconciliation and fraud prevention.
Technical and usage data, such as information generated when you visit our website or interact with our online booking tools, including device information, pages visited, time and date of access, and basic analytics data. This is generally collected using cookies or similar technologies where legally permitted.
Marketing preferences, such as whether you have opted in or out of receiving marketing communications from Cleaners Greenwich and your communication channel preferences.
We collect personal data in a number of ways:
Directly from you when you contact us by phone, through online forms, or in person to request information or book a service.
When you create or update bookings, make payments, or communicate with us regarding existing services.
Automatically when you visit our website, through the use of cookies and similar technologies, to the extent permitted by law and your cookie settings.
From third parties such as payment processors and platforms that help us manage bookings and payments, where this is necessary for the provision of our services.
We process your personal data only when we have a valid legal basis to do so. Depending on the context, we rely on the following lawful bases:
Performance of a contract. We process your data to provide our cleaning services, manage bookings, respond to your requests, process payments, and carry out our obligations arising from any contract between you and Cleaners Greenwich.
Compliance with legal obligations. We may process and retain certain data to comply with legal and regulatory requirements, such as tax and accounting obligations and to respond to requests from regulatory authorities where we are legally required to do so.
Legitimate interests. We may process data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. These interests include managing and improving our services, preventing fraud, maintaining security, handling queries and complaints, and conducting limited direct marketing to existing customers.
Consent. In cases where we rely on your consent, for example for certain types of marketing communications or the use of non-essential cookies, we will obtain your explicit agreement and you can withdraw your consent at any time.
Cleaners Greenwich uses your personal data only for specified and legitimate purposes, including:
Providing, managing and improving our cleaning services in the Greenwich area.
Handling your bookings and payments, issuing invoices, and managing customer accounts.
Communicating with you about your enquiries, appointments, service updates, cancellations, and customer support issues.
Personalising our services based on your preferences and previous service history.
Sending you information about similar services you have previously purchased, where permitted, and managing your marketing preferences.
Conducting internal record keeping, business reporting, service quality checks, and staff training.
Protecting our rights, property and safety and those of our staff, customers and third parties, including the prevention and detection of fraud or misuse of our services.
We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Customer and booking records are generally retained for a period that allows us to manage ongoing services, deal with queries or complaints, and meet our legal obligations for tax and financial record keeping. In most cases, this will not exceed six years after the end of your relationship with Cleaners Greenwich, unless a longer retention period is required or permitted by law.
Where data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.
We do not sell your personal data. We may share your data with trusted third parties where necessary for the operation of our business and the delivery of our services, including:
Service providers acting as data processors who provide functions such as IT support, website hosting, booking and scheduling systems, customer relationship management tools, payment processing, and accounting services. These processors are only permitted to process your data on our instructions and are required to implement appropriate security measures.
Professional advisers such as accountants or legal advisers, where necessary to obtain professional advice or comply with legal obligations.
Authorities, regulators, law enforcement bodies or courts, where we are required to disclose personal data to comply with a legal obligation or to protect our rights or the safety of others.
In all cases where we use processors, we enter into written agreements requiring them to protect your personal data and process it in accordance with applicable data protection laws.
Where any of our service providers are located outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of standard contractual clauses or other measures recognised under data protection law. Further details can be provided upon request.
Cleaners Greenwich takes the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, and staff training on data protection responsibilities. While we strive to protect your information, no system can be guaranteed to be completely secure.
As a customer in the Greenwich area, you have certain rights under data protection law in relation to your personal data processed by Cleaners Greenwich. These rights may be subject to specific conditions and legal exemptions, and include:
Right of access. You can request confirmation that we process your personal data and obtain a copy of the information we hold about you.
Right to rectification. You can ask us to correct inaccurate or incomplete personal data.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You can ask us to restrict our processing of your data in specific situations, such as when you contest its accuracy or have objected to our use of it.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests, particularly in relation to direct marketing.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed.
We may use your contact details to send you information about services that are similar to those you have previously used, where this is permitted by law. You can opt out of receiving marketing communications at any time by using the unsubscribe instructions provided in our messages or by contacting us with your request. Opting out of marketing will not affect service-related communications necessary for the performance of our contract with you.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updated version will apply to all customers in the Greenwich area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Book our outstanding cleaners Greenwich company. Our experts will clean your property at a price that won’t cost any budget.
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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