Terms and Conditions for Cleaners Greenwich

These Terms and Conditions set out the basis on which cleaners Greenwich provides domestic and commercial cleaning services to customers in the United Kingdom. By making a booking, the customer agrees to read, understand, and accept these terms before the service begins. These conditions are intended to protect both the customer and the service provider by clearly explaining how bookings are arranged, how payments are handled, when cancellations may apply, what liabilities are accepted, and how waste is managed in line with relevant UK rules. References to “we”, “us”, and “our” mean the cleaning service provider, while “you” and “your” refer to the customer receiving the service.

These terms apply to standard cleaning arrangements, one-off cleans, recurring visits, and any additional tasks agreed in writing before the appointment. They are designed to be practical and fair, while also reflecting common expectations within the UK cleaning sector. The use of any Greenwich cleaners service is subject to the information provided during booking being accurate and complete. If any material detail changes, you must tell us as soon as reasonably possible so that the service can be delivered safely and appropriately.

Cleaners in Greenwich may update these terms from time to time. Any revised version will apply from the date it is published or otherwise communicated to you, unless the change is required sooner by law or by a specific service arrangement. If a change affects an existing booking, the version in force at the time the booking was confirmed will generally continue to apply to that booking, unless the parties agree otherwise in writing. These terms should be read together with any booking confirmation, quotation, service notes, or special instructions agreed for the relevant job.

1. Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the request. A booking may be requested by phone, email, online form, messaging platform, or any other method we make available. When you make a booking, you must provide accurate information about the property, the type of clean required, access arrangements, parking restrictions, pets, hazards, and any tasks that need special attention. The quality and suitability of the service depend on the information supplied at the time of booking.

We may give you an estimate, quotation, or fixed price depending on the scope of work. Any estimate is based on the information provided and may change if the actual condition of the premises differs from the description supplied. A quotation may also be revised if you ask us to add tasks, extend the duration, or alter the booking date or time. The final scope of work is determined by the booking confirmation and any written amendments agreed before the service begins.

Greenwich cleaners reserve the right to refuse or cancel a booking where the property is unsuitable, access is unsafe, the requested tasks fall outside our normal service scope, or we believe the work would breach health and safety obligations. We may also decline service where a customer has failed to pay previous invoices, has provided misleading information, or has not accepted these terms. If a booking is accepted, we will confirm the date, approximate arrival window, and any conditions that must be met before the visit can go ahead.

2. Service Standards and Customer Responsibilities

We will carry out the service with reasonable care and skill, using appropriate equipment and products unless otherwise agreed. However, cleaning results can vary depending on the condition of the premises, the surface materials, the age of stains, and the time available. Some marks, odours, limescale, ingrained dirt, mould, or damage may not be removable through standard cleaning methods. Where a task requires specialist treatment, we may recommend a separate service or advise that the item should be treated by a professional trade specialist.

You are responsible for ensuring that the property is reasonably accessible and safe for our team to work in. This includes providing entry instructions, access codes where appropriate, and notice of any alarms, security systems, or restrictions. You should also secure valuables, documents, and fragile items before the service begins. Unless we have expressly agreed to move or handle certain objects, we are not responsible for items left out in the open or for any loss arising from inadequate preparation by the customer.

If the property contains hazards such as exposed wiring, broken glass, bodily fluids, pest infestation, needles, asbestos, or aggressive animals, you must tell us before the appointment. We may suspend or refuse the service if the environment is unsafe. In such cases, you may still be charged for reasonable wasted attendance time, especially where the team has already travelled to the property. Our staff may also stop work if they consider the situation to be dangerous or if the property becomes unsafe during the visit.

3. Payments and Charges

Payment terms will be stated on your invoice, quote, or booking confirmation. In many cases, payment is due on completion of the job, although advance payment or a deposit may be required for larger, repeat, or high-value bookings. Where a deposit is requested, the booking may not be secured until that payment has been received. All prices are quoted in pounds sterling and may be subject to VAT if applicable.

Unless otherwise stated, invoices must be paid in full by the due date shown. We may accept bank transfer, card payment, or other methods we make available from time to time. If payment is not made on time, we reserve the right to charge reasonable late payment fees, suspend future services, or recover outstanding sums through lawful collection methods. Any costs incurred in pursuing unpaid debts may also be added to the amount owed where permitted by law.

Cleaners Greenwich may revise prices where there is a material change to the scope of work, the duration, the frequency of visits, or the condition of the property. If extra work is requested on site, we may either agree a revised charge before continuing or decline the additional task. Any extra materials, specialist equipment, parking charges, congestion-related costs, or disposal fees may be added if they were not included in the original quotation and are reasonably necessary for completion of the job.

4. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the type of service and the time reserved. Unless a different arrangement has been confirmed, cancellations made with very short notice may attract a fee to cover lost time, administration, and travel arrangements already made. We will aim to be fair and proportionate when applying such charges, particularly where we are able to fill the time slot with another booking.

If our team arrives and cannot gain access, if the property is not ready for service, or if the customer is absent and no suitable arrangements have been made, the appointment may be treated as a missed visit. In such circumstances, a call-out or wasted attendance charge may apply. Repeated late cancellations, repeated missed appointments, or failure to cooperate with access arrangements may lead to suspension or refusal of future services. If we need to cancel or reschedule due to staffing issues, severe weather, equipment failure, or other unavoidable circumstances, we will use reasonable efforts to offer an alternative appointment.

Where a recurring cleaning agreement exists, either party may end the arrangement by giving notice in accordance with the booking terms. If no specific notice period is stated, a reasonable notice period should be provided. Termination does not affect rights and obligations that arose before the end date, including any outstanding payments, charges for completed services, or liability for losses caused by a breach of these terms.

5. Liability and Limitations

Greenwich cleaners will take reasonable care when carrying out the service, but we do not accept liability for pre-existing damage, wear and tear, hidden defects, or faults resulting from poor maintenance. This includes items that are already loose, unstable, cracked, poorly fixed, or sensitive to water, heat, pressure, or cleaning products. You should notify us in advance of any surfaces or materials that require special handling, such as untreated wood, natural stone, antique items, delicate fabrics, or specialist finishes.

Our liability for loss or damage is limited to losses caused directly by our negligence or breach of these terms, and only to the extent permitted by law. We will not be responsible for indirect or consequential losses, loss of profit, business interruption, or damage that could not reasonably have been foreseen. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

If you believe damage has occurred, you must notify us as soon as reasonably possible and, in any event, within a reasonable time after the service. You should provide supporting information, such as photographs and a clear description of the issue. We may inspect the area, request further information, or seek an independent assessment before deciding whether any remedy is appropriate. Where liability is established, our preferred remedy may be repair, re-cleaning, or reasonable compensation, depending on the circumstances.

6. Waste Regulations and Disposal

Any waste generated during the service will be handled in accordance with applicable UK waste regulations and environmental obligations. We will not knowingly dispose of controlled, hazardous, clinical, or regulated waste unless this has been specifically agreed and the necessary lawful arrangements are in place. Standard cleaning waste may include dust, packaging, disposable cloths, and general debris collected during the job. Such waste will be managed responsibly and not left in an unsafe or unlawful manner.

You remain responsible for informing us if any waste at the property requires special handling. Examples include broken glass, bodily fluids, mould-contaminated materials, chemicals, sharps, or items contaminated by pests. Where such waste is present, we may decline to remove it, may charge an additional fee for specialist handling, or may require the involvement of a licensed contractor. We may also stop work if there is any risk that disposal would breach legal obligations or expose staff to harm.

Customers must not ask staff to transport or dispose of items in a way that could contravene waste law, fly-tipping rules, environmental restrictions, or local authority requirements. If any item is removed from the premises with consent, ownership should be clear and lawful. We may ask for confirmation in writing before removing larger items or waste streams that may be subject to special disposal rules. All lawful waste handling decisions will be made with regard to safety, legality, and environmental responsibility.

7. Complaints, Variations, and General Provisions

If you are dissatisfied with the service, you should let us know promptly so that we may investigate and, where appropriate, offer a fair solution. We may ask for evidence, access to the area concerned, or a chance to return and address the issue. Complaints should be made in good faith and within a reasonable time after the service. We are more likely to resolve matters effectively where the issue is reported before any further cleaning, repairs, or alterations are carried out by another party.

Any variation to these terms must be agreed in writing unless we state otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law. A failure by either party to enforce a right on one occasion does not waive that right on any future occasion. These terms, together with the booking confirmation and any written amendments, form the entire agreement between the parties in relation to the service.

Nothing in these terms is intended to create rights for third parties under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated. The customer must not assign or transfer the benefit of the service without our written consent, except where required by law. We may subcontract elements of the work where necessary, provided that the service remains subject to these terms and appropriate standards of care are maintained.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. Any dispute will be subject to the jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If you are a consumer, your statutory rights remain unaffected by these terms. Where a dispute can be resolved informally, both parties should first seek a practical and reasonable solution before commencing formal proceedings.

By booking a service with Cleaners Greenwich, you confirm that you have read these Terms and Conditions and agree to be bound by them. The agreement becomes effective once the booking is accepted or the service is delivered, whichever occurs first. These terms are intended to support a clear, lawful, and professional service relationship, while allowing the cleaning work to be carried out efficiently and with appropriate respect for property, safety, and legal compliance.

End of Terms and Conditions.